11th August 2010:
Many of you will by now be aware that on 13 July 2010 PMP Consultancy Ltd, who were the scheme managers for Quest, went into administration. Sport England has been working hard since then to find a short term solution, while it concludes the re-tender process, to ensure that the transfer of the contract is made as seamlessly as possible. They will have more information regarding this in the near future, and they apologise that this has taken a little longer than would have been ideal. This message is to inform ISPAL members of the interim arrangements for Quest pending the award of the new contract.
Sport England has contracted Liz Austin and Jenny Hawtin, to manage the scheme on a short term basis. Their contact details during this time will be as follows:
Liz Austin: quest.manager@sportengland.org 07939 555685
Jenny Hawtin: quest.administrator@sportengland.org 0207 273 1893
Their first task will be to review the assessments and mystery visits which had already been paid for and scheduled by PMP to take place, prioritising those which have already been missed, then the remaining ones in date order. Next they will contact Quest members who have paid for assessments but not had them actually scheduled in and will then contact members who are due for either re-assessment or maintenance assessment in the next few weeks but have not paid or had anything scheduled.
It is anticipated that all assessments/visits will likely be postponed until after the new contract is awarded, and details of the new arrangements will be communicated as soon as they are agreed but cannot be pre-empted at this stage. Liz and Jenny will therefore be giving you as much information as they can and keeping you informed over the next few weeks of developments.
If you are one of the Quest members who have either missed a visit or are due to have one within the next few weeks, and you have not heard from Liz or Jenny within the next few days, please get in touch with us as a matter of urgency in case you have been missed off the list. If you have had any contact with your proposed assessor since the 13 July, please let them know what you have discussed with them as it may be that any arrangements have to be changed.
The other thing Liz and Jenny will be concentrating on is gathering reports for assessments and visits which had already taken place before 13 July to try to get these distributed to Quest members. They are aware that some draft reports have been distributed already, please let us know if you are one of the members who has received one of these. They will be looking back through the records they have available to ascertain which members are effected, however would really appreciate you contacting them if you have had your assessment and/or mystery visit and have not yet received your report.
If you have paid for your assessment and would like to seek a position statement on the refund of monies that have been paid, you will need to contact the administrators to register as a creditor:
Victoria Bailey on 020 7486 5888 or Victoria.bailey@bdo.co.uk.
If you need to obtain Quest in order to discharge a condition of grant and/or release payment we recommend you contact your Sport England Development Manager and seek an extension of the time by which you need to achieve the accreditation.
Liz Austin said "We would like to take this opportunity to thank everyone very much for their loyalty and dedication to Quest. I appreciate that this is an uncertain time for everyone, but would like to reassure you that the future of Quest is secure. The current situation is regrettable but we are working hard to minimise the impact it has on you as valued Quest members, the new contract still looks set to bring about an exciting evolution to Quest which we hope will both improve your experience of Quest and attract a whole new membership".
"If there is anything you would like to speak to us about which we have not covered here, please do not hesitate to get in touch with us, however please appreciate that we are likely to be swamped in the short term, and bear with us if we do not get back to you straight away".